Legal
General Terms
Last updated: March 16, 2026
Please read these General Terms carefully before using Personæ. By accessing or using the Service, you agree to be legally bound by these Terms.
General Terms of Use (GTU)
1. Acceptance of Terms
By accessing or using the Personæ platform ("Service"), you agree to be legally bound by these Terms of Service ("Terms"). If you do not agree with any of these Terms, you must not access or use the Service. These Terms apply to all visitors, users, and others who access or use the Service, whether as an individual or on behalf of an organization. If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
2. Description of Service & Legal Notice
Personæ is a software-as-a-service (SaaS) platform that enables teams to create AI-powered customer personas, conduct simulated interviews, generate insights, and make evidence-based decisions. The Service is operated by Hugo Cusanno, entrepreneur registered under CAPE C1497 (SIRET 423 194 307 00090, APE 9499Z), domiciled at PCE, 6 Rue d'Amboise, 75002 Paris, France — contact@personae.life. Professional liability insurance: AXA, policy no. 1353589504. The platform is currently in beta — features, functionality, pricing, and availability may be modified, added, or removed at any time.
3. Account Registration & Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract to create an account. You agree to provide accurate, complete, and current registration information and to keep it updated. You are solely responsible for maintaining the confidentiality of your credentials and for all activities conducted under your account. You must promptly notify us at contact@personae.life of any unauthorized access or suspected security breach. We reserve the right to refuse registration or suspend accounts at our sole discretion.
4. Subscription Plans & Payment
Personæ offers both free and paid subscription plans. By subscribing to a paid plan, you authorize us to charge the applicable fees. All prices are exclusive of applicable taxes, which will be added where required by law. Subscription fees are billed in advance on a monthly or annual basis and are non-refundable except where required by applicable law, including the 14-day statutory withdrawal right for consumers under French and EU law. We reserve the right to modify pricing with at least 30 days' prior written notice. Your continued use of the Service after a price change constitutes acceptance of the new pricing.
5. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not: (i) upload, transmit, or distribute content that is unlawful, harmful, defamatory, obscene, or fraudulent; (ii) attempt to gain unauthorized access to the Service, its infrastructure, or other users' accounts; (iii) reverse engineer, decompile, or otherwise attempt to extract the source code of the Service; (iv) use the Service to infringe the intellectual property, privacy, or other rights of third parties; (v) use automated means to scrape or extract data from the Service without our written consent; (vi) use the Service to train or develop competing AI models; or (vii) engage in any activity that disrupts, degrades, or impairs the operation of the Service. Violations may result in immediate suspension or permanent termination of your account.
6. Intellectual Property
All elements of the Service — including software, source code, designs, text, graphics, logos, trademarks, and trade names — are the exclusive property of Personæ / Hugo Cusanno or its licensors, and are protected by applicable intellectual property laws. Nothing in these Terms transfers any ownership rights to you. You retain full ownership of all data, content, and materials you upload to the Service ("User Content"). By uploading User Content, you grant Personæ a limited, non-exclusive, worldwide, royalty-free license to process, store, and display your User Content solely to the extent necessary to provide the Service to you. This license does not permit Personæ to sell, sublicense, or use your User Content for any other purpose.
7. Data & Privacy
Your privacy is important to us. Our Privacy Policy, incorporated by reference into these Terms, describes how we collect, use, and protect your personal data in accordance with applicable law, including the EU General Data Protection Regulation (GDPR). All infrastructure is hosted within the European Union. Data is encrypted in transit and at rest. We do not use your customer data to train our AI models. You retain full ownership and control of your data at all times and may request its deletion at any time by contacting contact@personae.life.
8. AI-Generated Content & Limitations
Personæ uses artificial intelligence to generate simulated customer personas, responses, and insights ("AI Content"). You acknowledge that: (i) AI Content is probabilistic and may be inaccurate, incomplete, or not representative of actual customer behavior; (ii) AI Content does not constitute professional, legal, financial, or strategic advice; (iii) you are solely responsible for how you use, interpret, and act upon AI Content; and (iv) Personæ makes no warranty as to the accuracy, reliability, or fitness for a particular purpose of any AI Content. We strongly recommend validating AI-generated insights against real-world data before making significant business decisions.
9. Third-Party Services
The Service integrates third-party services, including AI model providers. We currently use OpenAI APIs to power certain features (memory creation, interview engine, avatar generation). Your use of features involving third-party providers is subject to those providers' terms and policies. We are not responsible for the performance, availability, or data practices of third-party providers. A full list of our sub-processors is available in our Privacy Policy.
10. Limitation of Liability
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including without limitation any warranties of merchantability, fitness for a particular purpose, or non-infringement. Personæ does not warrant that the Service will be uninterrupted or error-free. To the fullest extent permitted by applicable law, Personæ and its operator shall not be liable for any indirect, incidental, special, punitive, or consequential damages — including loss of profits, data, business, or goodwill — arising from your use of or inability to use the Service. Our total aggregate liability for all claims arising from or related to the Service shall not exceed the greater of (i) the amounts paid by you in the twelve months preceding the claim, or (ii) EUR 100.
11. Indemnification
You agree to indemnify, defend, and hold harmless Personæ and its operator Hugo Cusanno from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising from or relating to: (i) your use of or access to the Service; (ii) your violation of these Terms; (iii) your User Content; or (iv) your violation of any third-party rights. We reserve the right to assume the defense of any matter for which you are obligated to indemnify us, and you agree to cooperate with our defense of such claims.
12. Termination
We may suspend or terminate your access to the Service immediately, without notice or liability, if we reasonably believe you have breached these Terms or applicable law, or if we decide to discontinue the Service. You may cancel your account at any time by contacting contact@personae.life. Upon termination: (i) your right to access and use the Service ceases immediately; (ii) any outstanding fees become due; and (iii) we may delete your account data in accordance with our Privacy Policy, unless retention is required by law. Provisions that by their nature should survive termination — including intellectual property, limitation of liability, indemnification, and governing law — will remain in effect.
13. Changes to These Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email or by prominent notice within the Service at least 15 days before the changes take effect. Your continued use of the Service after the effective date constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of the Service before the effective date.
14. Governing Law & Disputes
These Terms are governed by and construed in accordance with the laws of France. Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Paris, France. For any questions regarding these Terms, please contact us at contact@personae.life.
General Terms of Sale (GT&C)
These General Terms of Sale ("GT&C") govern all subscriptions to paid Personæ plans entered into by professional clients (businesses and self-employed professionals) acting in the course of their trade or business. They supplement the General Terms of Use above and, where they conflict, prevail over the General Terms of Use on matters of a commercial nature.
1. Scope & Application
These GT&C apply to any order or subscription placed by a professional client ("Client") with Personæ, operated by Hugo Cusanno, entrepreneur registered under CAPE C1497 (SIRET 423 194 307 00090, APE 9499Z), domiciled at PCE, 6 Rue d'Amboise, 75002 Paris, France — contact@personae.life. Professional liability insurance: AXA, policy no. 1353589504. For access to the Personæ platform. Any order implies the Client's unreserved acceptance of these GT&C, which prevail over any general purchasing conditions of the Client. Personæ reserves the right to derogate from these GT&C by specific written agreement.
2. Sales Conditions
Subscriptions are entered into directly via the Personæ platform. An order is confirmed upon receipt of payment or, for invoiced plans, upon written confirmation by Personæ. Subscriptions are reserved for professional use only (B2B). Consumer-protection provisions applicable to natural persons acting outside a trade or business do not apply, except where mandatory under French law. The contract is formed for the duration chosen at subscription (monthly or annual) and renews automatically unless cancelled in accordance with Section 12 (Termination) of the General Terms of Use.
3. Pricing
All prices are stated in euros (EUR), exclusive of VAT (HT). Applicable VAT and other taxes will be added at the rate in force at the time of invoicing. Current pricing is published on our pricing page and may be updated from time to time. Personæ reserves the right to grant promotional rates or custom pricing under separate written agreement. In the absence of a specific agreement, published pricing applies.
4. Payment Terms
For subscriptions via online payment, fees are due immediately upon subscription. For invoiced plans (where applicable), payment is due within thirty (30) days of the invoice date, unless otherwise agreed in writing, in accordance with Article L.441-10 of the French Commercial Code. Payment must be made in full, without discount, offset, or retention. Personæ reserves the right to require a deposit or advance payment for custom or high-volume engagements.
5. Price Indexation & Revision
Prices may be revised annually on each subscription anniversary date by reference to the variation of the SYNTEC index published by the OPIIEC. Personæ will notify the Client at least thirty (30) days before any price revision takes effect. If the Client does not accept the revised pricing, it may terminate its subscription before the revision takes effect without penalty. Continued use of the Service after the effective date constitutes acceptance of the revised pricing.
6. License Conditional on Payment
Access to the Service is granted exclusively upon full payment of applicable subscription fees. In the event of non-payment or payment failure, Personæ reserves the right to suspend access to the Service without prior notice pending regularization. Suspension does not give rise to any refund or credit. Granting of access does not transfer any ownership rights over the platform, its software, or its intellectual property to the Client.
7. Subcontracting
Personæ reserves the right to use subcontractors and third-party providers to deliver the Service (including but not limited to AI model providers, infrastructure providers, and payment processors). Personæ remains solely responsible to the Client for proper performance of the Service, regardless of any subcontracting arrangement. A current list of sub-processors is available in the Privacy Policy.
8. Use as Commercial Reference
Unless the Client objects in writing within thirty (30) days of the start of its subscription, Personæ may cite the Client's company name and logo as a commercial reference on its website, in commercial presentations, and in press releases. This right is limited to identifying the Client as a user of the Service and does not constitute an endorsement. The Client may withdraw this authorization at any time by written notice to contact@personae.life.
9. Late Payment Penalties
In accordance with Articles L.441-10 and D.441-5 of the French Commercial Code, any amount not paid by its due date automatically gives rise, without prior formal notice, to: (i) late-payment interest at a rate equal to three times the French statutory interest rate, accruing from the day after the due date until full payment; and (ii) a fixed recovery indemnity of EUR 40. Where documented recovery costs exceed EUR 40, Personæ may claim additional compensation on presentation of supporting evidence. For subscriptions billed automatically, two (2) failed payment attempts entitle Personæ to suspend access and issue a formal payment demand.
10. Termination Clause
In the event of a material breach by either party of any obligation under these GT&C or the General Terms of Use — including non-payment, misuse of the Service, or breach of confidentiality — the non-defaulting party may terminate the contract by operation of law, without judicial intervention, after sending formal notice by email (to contact@personae.life for Personæ, or to the Client's registered email address) that remains unremedied for fifteen (15) calendar days. Upon termination for the Client's breach, all outstanding amounts become immediately due and payable.
11. Contract Assignment
Personæ may assign, transfer, or sub-license its rights and obligations under this contract to any affiliate or successor entity (including in the context of a merger, acquisition, or asset transfer), provided such assignment does not materially diminish the Client's contractual rights. The Client will be notified of any such assignment. The Client may not assign or transfer its rights or obligations, in whole or in part, to any third party without the prior written consent of Personæ.
12. Confidentiality & Data Return
Each party undertakes to keep strictly confidential all information, documents, and data designated as confidential or that are by nature confidential, disclosed by the other party in the course of the contractual relationship, for the duration of the contract and for five (5) years following its expiry or termination. Upon expiry or termination, the Client may request an export of its data in a standard machine-readable format (CSV or JSON) within thirty (30) days of termination. After this period, Personæ may delete all Client data in accordance with its Privacy Policy and applicable law.
13. Entire Agreement
These GT&C, together with the General Terms of Use and any specific written agreement, constitute the entire agreement between the parties regarding their subject matter and supersede all prior negotiations, representations, warranties, and agreements. No waiver of any provision shall be effective unless made in writing. If any provision is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.