Privacy Policy

We do not ask for sensitive data within the meaning of Article 9 of the GDPR (health, political opinions, religion, etc.) and ask you not to provide any. Interviewees are invited to talk about their work, not their private life.

We do not sell your personal data and do not use it for targeted advertising.

Directly from you; from your employer or your organization (the Client); from your browsing on the website (cookies and trackers).

5.1. Pre-diagnostic video calls and Full Audit interviews are recorded and transcribed only if the participants consent. We ask you before starting. You may refuse or withdraw your consent at any time, with no consequence for the Service.

5.2. The recording is used to produce an accurate report without manual note-taking. Part of the extraction (summary, qualification items) is automated by AI tools.

5.3. The Workshop is not recorded.

5.4. Recordings and transcripts are accessible only to Personæ and to the processors listed in section 8. They are not passed on to other people in your organization, unless the person concerned agrees; only aggregated conclusions appear in the Deliverables.

5.5. If you no longer wish to appear in a recording or a transcript, write to contact@personae.life.

6.1. The Customer IQ measures, through a questionnaire, how a Client's teams understand the target customer. It is an organizational indicator, never an individual assessment.

6.2. Participation is offered by your employer, who informs you of the purpose of the questionnaire. You may choose not to answer a question.

6.3. Results are reported to the Client in aggregated form, by team, level or function. No result is communicated for a group too small to preserve anonymity, and individual answers are not passed on to the employer.

6.4. The questionnaire is distributed through a secure form tool. For the Customer IQ, Personæ acts as a processor for the Client.

7.1. The Personæ App and our Services use generative AI models (persona creation, interview simulation, summaries, extraction from recordings). The text you enter or upload may be sent to these providers to obtain a response (section 8).

7.2. Your content is not used to train AI models. We do not do so, and we use our providers' API offerings, whose terms exclude training on our data.

7.3. No decision producing legal or similarly significant effects on a person is made solely by automated means.

7.4. Personas are AI-generated representations, not real people. Interactions with a persona are flagged as AI-generated.

We disclose your data only to those who need to know it (ourselves and, where applicable, our partners working on a Service, who are bound by confidentiality) and to the following processors, with whom we have data protection commitments in place.

We may also disclose data to an authority where required by law, or to a successor if our business is taken over (with the same safeguards).

Our data is hosted in the European Union. Some processors (in particular AI model, payment and work tool providers) may process data in the United States or elsewhere. These transfers are governed by an adequacy decision of the European Commission (in particular the Data Privacy Framework where the provider is certified under it) or by the standard contractual clauses, supplemented where necessary by additional measures (Article 46 of the GDPR). You can request a copy of the safeguards from contact@personae.life.

At the end of these periods, the data is deleted or irreversibly anonymized.

Under the conditions set out in the GDPR, you have the following rights: access, rectification, erasure, restriction, portability (JSON or CSV export), objection (at any time for processing based on legitimate interest), withdrawal of consent (without effect on past processing) and the right to set instructions for what happens to your data after your death.

To exercise them, write to contact@personae.life. We respond within one month (extendable by two months for a complex request, in which case we inform you). We may ask for proof of identity in case of doubt. If your data is processed on behalf of your employer or a Client, we forward your request to them.

You may also lodge a complaint with the CNIL, the French data protection authority (cnil.fr, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France).

We protect your data through: encryption in transit (TLS) and at rest; isolation of workspaces; authentication and access control, limited to what is strictly necessary; hosting with a European provider; logging and monitoring; regular review of our practices and our providers; confidentiality undertakings from authorized personnel. In the event of a data breach presenting a risk, we notify the CNIL within 72 hours and, where it presents a high risk, the data subjects. For a Client for whom we act as processor, we notify the Client within 48 hours.

• Essential cookies (session, authentication, language, security): necessary for the website and the Personæ App to work, they cannot be disabled.
• Audience measurement cookies: set only with your consent through the banner, which you can change or withdraw at any time. They are used to understand how the website is used: pages viewed, journeys, clicks and scrolling, including through the replay of browsing sessions (Contentsquare), and to link your visits to your contact record if you have given us your details (HubSpot). What you type into our forms is masked in these replays.

We do not use advertising cookies.

Our services are intended for adult professionals. We do not knowingly collect data from minors. If you believe a minor has sent us data, write to contact@personae.life: we will delete it as soon as possible.

We may update this policy, in particular as our services or our company evolve. In the event of a significant change, we will inform you by email or by a visible notice on the website before it takes effect. The date of the last update appears at the top of this page.

Contact: Hugo Cusanno, PCE, 6 rue d'Amboise, 75002 Paris, France. contact@personae.life